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Managed IT Services in Florida

Get the help you need to run your software and data

Why Use Managed IT Services? 

The trend is for IT infrastructure to help organizations contribute more toward achieving their business objectives.

  • Many IT teams must do so with shrinking budgets.
  • In this environment, you probably can’t hire all the capable IT talent you need. As a result, you can’t run all your IT operations as well as you want.
  • Do you need help operating, maintaining, and supporting your infrastructure? Or help running your applications and managing your workloads?

How is Managed IT Service Different from Regular IT Service.

With Managed IT Services, you delegate your operational and support duties to DSM.

We keep your infrastructure up to date and at peak performance.

We can run your workloads and applications for you. We also provide maintenance and support services.


Choose the level of service you need

When you hire DSM to manage your information systems and data, you choose either of two levels of managed IT services.

Download Managed IT Services details

What the monitoring service covers:

Our monitoring service, included in both packages, constantly checks the operation of your core business applications to ensure their availability.

It monitors:

  • Critical services such as backups running properly. The system sends an alert when something doesn’t go as planned.
  • Underlying infrastructure components. We know if a task isn’t working or if the system is running out of storage or compute capacity.
  • Connectivity. We know when an ISP or some other factor is causing interruptions. We work with them to resolve the issue. We also work with you to design your network for resiliency when ISP issues occur.

The monitoring service generates alerts and automatically enters them into DSM’s ticketing system.

Support on your premises

If DSM supports your equipment on your premises, we also monitor temperature, humidity, moisture, and connectivity in your server room.

At the complete level of managed services, DSM also maintains devices such as printers and desktop or laptop computers and tablet devices.

How we Help You Manage Your IT Infrastructure:

Get more top-notch talent than you can hire full time
Provide better service at lower cost
Produce results faster
Support your infrastructure where it is
Share a virtual CIO

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Pay a fixed monthly fee

Your monthly fee varies with the complexity of your environment and the level of service you choose. Once those variables are set, you avoid budgetary surprises.

Maintain compliance

All the DSM IT services staff are certified for HIPAA, CJIS, PCI, SOC, and SSAE16 standards.

Get round-the-clock support

DSM provides full technical support 24x7x365.

When you need help, you talk directly to DSM staff. Communication is easy.

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“DSM has always been very responsive to our needs and has brought innovative ideas to the table. We have been very pleased with the company and service we have received. They have always been responsive, professional and a pleasure to work with.”
Craig W. Vollertsen, Chief Technology Officer Florida Department of Agriculture and Consumer Services

Keep current with technologies and trends

DSM stays current with new technologies that make it possible to run your IT operations more efficiently. We’ll help you keep up with the pace of change.

Give your team a breather - If your IT staff is under-resourced or overworked, DSM can offer the relief they need to get caught up.

Schedule a free consultation with a DSM expert:

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