Microsoft Azure Downtime - Is The Cloud Unreliable?

Azure DowntimeYou may have heard about (or felt the repercussions of) Microsoft Azure's downtime in one of its San Antonio, Texas data centers last week. If you were affected by this outage, we're sorry to hear that and hope it did not negatively impact your business. However, if you were not impacted by the outage and are just hearing about this now, here is what you should know.

What Happened?

The company claims that the problem was caused by a “severe weather event, including lighting strikes”. This created “power voltage fluctuations that impacted the datacenter cooling systems. Automated procedures to ensure data and hardware integrity went into effect and critical hardware entered a structured power-down process.”

What This Meant for Customers.

Customers of Azure located in the South-Central US may have had trouble connecting to their resources for hours during the downtime. Some of their customers not even in the region experienced trouble with Azure Active Directory, Visual Studio Team Services, and Azure Resource Manager.

While systems are now fully functional, large scale problems like this (especially from a Cloud behemoth like Microsoft) cause disbelief and break trust with people in the public cloud, or those thinking about joining. Circumstances like these (among others) are some of the reasons why so many public cloud users are repatriating.

Is the Cloud Worth it?

We know how frustrating downtime can be, but we’re here to tell you that it does happen. In a world run by technology, even the best can be taken down by the unpredictable: such as weather, hackers, or even their own resources; it’s how those providers handle the situation that sets them apart. Building a predictable cloud is a good first step to ensure that up-time, cost, and service are what you expect. Below are some critical topics to discuss with a potential provider before you make a decision:

  • Security- be sure they have proper protocols in place to protect your data.
  • Compliance- check that the provider will be willing to work with your auditing team to ensure total compliance.
  • Scalability- ask potential providers if they can ramp up quickly—generally within 24 hours—to support your growth.
  • Support- a good cloud provider will act as a partner; they understand the importance of your data and will make themselves available to you 24/7/365.
  • Ease of Implementation- choose a cloud provider that will work with you to ensure all your questions are answered, and that the transition is as seamless as possible.

The cloud isn’t a bad thing though, quite the contrary. The positives far outweigh the negatives. When you partner with a predictable cloud provider you receive increased security, the ability to scale easily, full compliance, typically a cost-savings, an Eco-friendlier footprint, and peace of mind. Additionally, there is more than one way to get to the cloud. With options like Virtual Private Cloud (VPC), Hybrid Cloud, Public Cloud, and Multi-Cloud, there is a solution for every organization.  

Above all, DSM is here for you. As Florida’s preferred cloud provider, we have industry experts ready to help you build a predictable cloud, and put you on the path to the right solution for your business. So, if you feel ready to speak to someone, reach out; we’ll be waiting.


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