Bundling. We're not talking about asparagus. We're referring to the "triple play" concept created by Verizon and other wireless carriers that combines TV, internet, and phone into one easy, manageable package. Choose any of the three separately and it may cost you, but when purchased as a package you can save a lot. A bundle, even.
So why not do that with your cloud services? The same concept applies, and not only can it save you money, it can also save you a lot of trouble. If you decide not to bundle and instead manage multiple providers, you could face additional overhead and complexity.
A recent Forrester study found that organizations engaging with multiple cloud providers were left unhappy with their experiences.
- 73% of respondents considered their organization’s cloud self-service and transparency to be less than “sufficient,” because some or all of their cloud resources were available only through a cumbersome IT procurement process or via a service desk. Managers and employees were dependent on third parties, unable to subscribe or unsubscribe to cloud applications on their own.
- 83% revealed their cloud-based assets lacked a single one-stop, self-service hub. Employees had to spend extra time to locate, request and manage cloud infrastructure and apps.
By bundling services, these difficulties can be eliminated. It can also provide each of the following benefits:
When using multiple service providers, it can be difficult to gain a holistic view of your organization’s activities. It becomes a “who’s on first” situation in which you may not know who’s in control. Sometimes, it can even result in “finger pointing.” Which provider let a virus slip through? Is it now affecting everything? With one provider, the waters become less muddied. They’ll be able to tell you what went wrong, and why.
One Point of Contact
Dealing with multiple providers can be confusing. If you need to make an adjustment in one area, will they be able to understand how this could affect operations being handled by another provider? This kind of guesswork is eliminated when using one provider that offers 24/7/365 U.S.-based support.
Not all service providers are created equally. When dealing with multiple providers, you may have superior security protocols with one, and a lack of security protocols with another. To mitigate risks and offset threats, you want to be sure your providers offer:
- Uninterrupted power supply (UPS)
- Computer room air conditioning (CRAC) versus traditional A/C
- Physical security features (HID card, PIN, biometric access)
- Encryption for data-at-rest and data-in-flight
- 24/7 surveillance
- Safe proximity from flood zones
- Hurricane structure rating
There may also be varying recovery times. How quickly a provider restores business is determined by the following:
- Recovery Time Objective (RTO): How much time can pass during a disaster before it affects business continuity plans (the right provider will help put one in place).
- Recovery Point Objective (RPO): The amount of time in which a business function must be restored to avoid negative consequences or business continuity breaks.
Bundle With DSM
DSM offers everything you need to save a bundle, boost your security, and provide world-class support. Speak with one of our IT experts today to learn more about the benefits of bundling. No matter your industry—finance, healthcare, or government—DSM is here to help.