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DSM Enhances IT Infrastructure of Florida Law Firm Hill and Ponton

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State Attorney, Tenth Judicial Circuit
25 Years of Success

Client Overview

In keeping with the State Attorney Mission of “seeking justice for Florida,” the State Attorney’s Office for the Tenth Judicial Circuit of Florida represents the people of the State of Florida in all criminal prosecutions in Polk, Highlands, and Hardee Counties. In addition, the office advises the grand juries for those three counties, and provides representation for the Florida Department of Revenue in child support enforcement matters.


Business Challenge

As with any government agency, one of our underlying business challenges is to achieve greater levels of public service per dollar appropriated. One way to achieve this goal is to use technology to help us execute our business goals. Over the past 20+ years, State Attorney, Jerry Hill, has been very clear. “I don’t want to worry about the technology that allows us to run our agency; I want to focus on prosecuting criminals.” With five offices spanning three counties and a staff of over 200, SAO-Bartow must run seamlessly. Terri Cassano, Fiscal Director, adds “being budget conscious, we’ve never had the luxury to spend ourselves through a problem; we’ve always had budgetary constraints.”


Valuable Guidance

A key strategy employed at SAO-Bartow for the past 20 years is to limit the proliferation of unmanaged desktops. Adhering to this strategy has enabled them to leverage a more centralized environment, making the endpoint irrelevant. DSM has been with SAO-Bartow every step of the way through three major computer metamorphoses – from our original minicomputer days into UNIX and ultimately into a CITRIX environment. Instrumental in providing CTO expertise and solutions, DSM has guided SAO-Bartow’s IT decision making in aligning technology with their business needs.

“Measuring IT success for me,” says Mr. Hill, “is based upon two metrics – IT uptime and number of IT complaints. We have 99.99% uptime and I rarely hear anything about technological challenges. We must be doing something right.”


Keys to Success

By utilizing DSM’s services over the years, SAO-Bartow has been able to use technology, within budgetary constraints, to solve their business problems rather than just throwing technology at a problem. “Each decision along the way has been well thought out and executed with our business in mind…prosecuting criminals,” says Mr. Hill.

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Next: A Successful Transition