Employment Opportunities for IT Professionals

Chief Revenue Officer

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions. We're a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

DSM is a Florida-based IT firm that has all the right ingredients for explosive growth. What we need now is the right sales & marketing leader that can leverage our strengths (like our world class NPS, attractive profitability, remarkable technical teams, high operational maturity, strong finance disciplines, and more) to get the results.

Not a bad gig – helping scale a great company! If you are someone who has a history of scaling IT firms, and ready to be a key part of explosive growth, then send a 3-minute video explaining why you think you are the one to hr@dsm.net and click the link below to fill out an application! We can’t wait to get to know you.

Job Summary

While the Chief Revenue Officer (CRO) will have all of the responsibilities of a Vice President of Sales and Marketing, the more complex responsibilities of this position are operating at the strategic level of figuring out how to achieve results not just on the tactical execution of the strategy. The CRO is responsible for the entire revenue lifecycle including sales, marketing, and customer success.

The role:

Generate scalable, repeatable and predictable sales revenue
Managed the teams responsible for all revenue generation and execution: sales, marketing, customer success.
Collaborate with the CEO and the Leadership Team to create a sales and revenue strategy
Align the sales team to the company’s strategy and drive performance
Inspire, lead and enable the revenue generation teams to meet or exceed goals
Develop, refine and execute the Go-to-Market strategy by analyzing information, assessing where there are opportunities to improve
Operationalize all the processes that drive revenue growth and increase profitability
Communicate the full go-to-market, new sales and full revenue strategy, implement key performance indicators, and hold the revenue generation teams accountable for results
Instill a customer-centric culture across the revenue generation teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

Required Skills/Attributes:

Proven success exceeding expectations in hitting revenue targets and retaining and growing customer relationships, within a fast-paced and constantly evolving environment at a managed services provider.
Experience leading enterprise field sales as well as inside sales teams
Broad understanding of all go-to-market functions and how they work together to maximize growth.
Ability to set a clear vision and execute on a strategy as well as roll up your sleeves to get into the details when necessary.
Achievement of hiring, developing, and mentoring highly successful revenue generation teams.
Experience scaling fast sales growth of 100% year over year.

Essential Character Attributes:

Self-starter – ability to execute and implement change
Passion – for the company’s mission
Highly energetic personality – a motivator
Critical thinking – strategic and highly analytical
Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
Goal oriented – naturally motivated to exceed goals
Maturity – provide a good balance of risk taking and judgment; is aggressive and confident; able to operate independently of a large staff
Professional – unquestionable integrity, credibility and character; has demonstrated high moral and ethical behavior

Don't forget to send a 3-minute video explaining why you think you are the one to hr@dsm.net

Cloud Network Engineer

Job Summary

This position will function as the resource owning the design, execution, and monitoring of the network connecting DSM’s cloud environment. The Cloud Network Engineer will serve as a mentor and escalation point to all technical staff on the overall cloud network environment.

Qualifications

To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

The Following Attributes are Required:

High School diploma required; technical bachelor's degree or higher strongly preferred.
5+ experience delivering highly reliable secure network systems in high volume, high availability Data Center Managed Services environments with a target of 99.9% uptime or higher.
Experience in a multi-tenancy environment.
Strong knowledge of current IT compliance concepts, issues, practices, methodologies, and trends.
Good problem solving and decision-making skills. Ability to understand and analyze complex issues.
Must be motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to communicate clearly and effectively with clients, vendors, and peers.
Desire to provide the highest levels of service to clients.
Passion to continuously automate processes and tasks
Must be able to able to create a security policy and measure corporate compliance to policy.

Required Technical Skills:

Juniper
- QFX
- MX
- SRX
- MACSEC
- BGP
- OSPF
- LACP
- MC-LAG
- VCF
F5 BIG-IP LTM
Palo Alto Networks Firewalls and Panorama
Fortinet FortiGate Firewalls
VMware NSX or Nutanix Flow
Strong cloud network management background with relevant industry-recognized certifications.
Advanced experience with routing protocols, TCP/IP, network management, network analysis, and network security.
Experience managing connectivity through carriers.
General understanding of regulatory compliance rules HIPAA, PCI, and SSAE 16.

Not Required but Highly Desirable:

CCNP, CCNA, JNCIA, JNCIS, JNCIP, PCCSE, PCNSE, PCNSA, NSE, F5 Certified Professional.
Experience with Windows Server & Linux.
Experience delivering highly reliable networks disaster recovery and business continuity solutions.

Other:

Work Schedule: Standard business hours.
Travel Requirements: Regular day travel is a requirement of this position with occasional overnight travel.
Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information.

DPaaS/DRaaS Engineer

About Us

Position Description

The DRaaS/DPaaS Engineer ensures that DSM’s clients are being backed-up according to their contracts as well as maintain the best possible RPOs and RTOs for our customers’ critical systems.

Qualifications

Role

Acts as the primary resource for ensuring the successful function of all DR replication and backups.
Utilizes all available reporting tools and resources to audit/monitor the daily success/fail status and documents in ConnectWise.
Acts as the primary resource for DPaaS/DRaaS tickets.
Provides clear and accurate communications with clients regarding the status of the case in a timely fashion.
Gather data to drive better results.
Generate RCA documentation
Analyze trends in data from DSM monitoring tools.
Proactively maintain and manage DSM’s infrastructure that is used to provide DSM products and services.
Accountable to the uptime of the underlying infrastructure used to provide DSM products and services.
Monitor the overall environment to ensure availability and security.
Provide reporting to clients to demonstrate value and performance of service.

Required Skills/Attributes:

High school diploma required; technical bachelor's degree preferred.
5-8 years of experience as a systems engineer.
5+ years of experience in information system design, installation, configuration, troubleshooting, maintenance and documentation; office automation/productivity applications specification, installation, operation, and maintenance.
Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
Good problem solving and decision-making skills.
Previous HYCU for Nutanix, Veeam, and Zerto experience
Ability to understand and analyze complex issues.
Must be motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to communicate clearly and effectively.
Ability to deal effectively with clients, vendors, and peers.
Desire to provide the highest levels of service to clients.

Other:

Work Schedule: Standard business hours.
Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information.

IT Intern

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions. We're a small, agile team that nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

DSM is seeking a self-directed IT intern with a passion for technology. collaboration and creative problem-solving skills. The IT Intern will actively collaborate/contribute to meaningful cybersecurity and automation projects, requiring creative problem-solving skills. Additionally, he/she will work closely with an assigned mentor and senior leadership.

Qualifications

Required Skills/Attributes:

High school diploma required; must be enrolled in an accredited university/college program studying Computer Science, Information Technology, Engineering, Management Information Systems, or another IT major with a minimum GPA of 3.0.
Motivated self-starter.
Ability to learn from experience by welcoming and applying feedback.
Ability to collaborate and focus on solutions that advance the work of DSM.
Ability to apply critical thinking skills to gather and assess relevant information and apply this thinking to projects.
Ability to communicate ideas and information effectively.
Ability to adapt and adjust to new and changing situations.
Eager to tackle new projects.

Benefits of the Internship:

Gain hands-on experience in an IT position
Shadowing and training experiences with knowledgeable professionals
Flexible schedule for students
Compensation available
Opportunity for full-time employment post-graduation

TAC Engineer - Level 1

About Us

Job Summary

The core purpose of the TAC Engineer Level 1 role is to be a primary initial contact for all client and peer Incidents and Requests. TAC Level 1 supports all types of customer and internal systems, primarily to users of servers, desktops, laptops, smartphone and tablet devices. This involves the maintenance of hardware and software. The person in this position will always act to support the Company’s Vision, Mission and Values.

Role

Be the immediate point of contact for support of all customer incidents and service requests.
Have a good all around, base level knowledge of current technologies.
Know and understand the management, resolution and escalation processes for all system generated tickets.
Work service tickets to completion and ensure detail is complete.
Be accountable to all peers, determined to succeed, self-motivated, organized and dependable.
Multitask and adapt to changes quickly.
Be motivated and have a positive attitude with the desire to provide the highest level of service to clients.
Handle various tasks and responsibilities efficiently and with a high level of quality.
Work on own initiative or part of a larger team.
Understand and utilize support tools.
Communicate clearly & efficiently with clients, vendors and peers.
Be proactive and alert to the datacenter environment.
Handoff overnight work with appropriate procedures.
Welcome customers and vendors; occasionally escort customers and vendors due to security protocols.

Responsibilities

Provide exceptional customer service to internal and external customers.
Ensure customer satisfaction always.
Ensure all current SLAs are adhered to.
Ensure documentation is accurate and kept up to date.
Escalate a ticket when appropriate using the correct process.
Keep technical knowledge up to date.
Ensure the ongoing usability of systems hardware and software.
Assist with daily operations and systems support.
Verify functionality of hardware and software components.
Troubleshoot hardware and software issues in person, remotely and via phone.
Assist peers and interact with group discussions to resolve issues.
Follow the time entry policy.
Monitor the datacenter – providing hands and eyes check on regular basis.
Follow ITIL standards for all IT processes.
Keep a clean office/workspace.

Qualifications

The following skills/attributes are required:

Ability to meet deadlines and manage stress effectively in high-pressure situations.
Ability to manage time and priorities.
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
Strong sense of discretion and confidentiality needed.
Experience supporting computer network and operating systems.
Exhibited ability to grasp higher level technical concepts.

The following skills/attributes are preferred:

Bachelor’s Degree in Computer Science or related field
2+ years’ experience in computer networks and systems maintenance
1+ years’ experience on current server and client operating systems
CompTIA A+ or Network + Certification
MCP or MCSA Certification
VMWare VCA Certification

Other:

Travel Requirements: Day travel as needed is a requirement of this position.
Work Schedule: Must participate in 7x24 rotation; scheduled work after hours and on weekends.
Applicant selected will be subject to a criminal and credit background investigation.