Employment Opportunities for IT Professionals

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions. We're a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

DSM is a Florida-based IT firm that has all the right ingredients for explosive growth. What we need now is the right sales & marketing leader that can leverage our strengths (like our world class NPS, attractive profitability, remarkable technical teams, high operational maturity, strong finance disciplines, and more) to get the results.

Not a bad gig – helping scale a great company! If you are someone who has a history of scaling IT firms, and ready to be a key part of explosive growth, then send a 3-minute video explaining why you think you are the one to hr@dsm.net  and click the link below to fill out an application! We can’t wait to get to know you.

Job Summary

While the Chief Revenue Officer (CRO) will have all of the responsibilities of a Vice President of Sales and Marketing, the more complex responsibilities of this position are operating at the strategic level of figuring out how to achieve results not just on the tactical execution of the strategy. The CRO is responsible for the entire revenue lifecycle including sales, marketing, and customer success.

The role: 

• Generate scalable, repeatable and predictable sales revenue
• Managed the teams responsible for all revenue generation and execution: sales, marketing, customer success.
• Collaborate with the CEO and the Leadership Team to create a sales and revenue strategy
• Align the sales team to the company’s strategy and drive performance
• Inspire, lead and enable the revenue generation teams to meet or exceed goals
• Develop, refine and execute the Go-to-Market strategy by analyzing information, assessing where there are opportunities to improve
• Operationalize all the processes that drive revenue growth and increase profitability
• Communicate the full go-to-market, new sales and full revenue strategy, implement key performance indicators, and hold the revenue generation teams accountable for results
• Instill a customer-centric culture across the revenue generation teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

Required Skills/Attributes:

• Proven success exceeding expectations in hitting revenue targets and retaining and growing customer relationships, within a fast-paced and constantly evolving environment at a managed services provider.
• Experience leading enterprise field sales as well as inside sales teams
• Broad understanding of all go-to-market functions and how they work together to maximize growth.
• Ability to set a clear vision and execute on a strategy as well as roll up your sleeves to get into the details when necessary.
• Achievement of hiring, developing, and mentoring highly successful revenue generation teams.
• Experience scaling fast sales growth of 100% year over year.

Essential Character Attributes:

• Self-starter – ability to execute and implement change
• Passion – for the company’s mission
• Highly energetic personality – a motivator
• Critical thinking – strategic and highly analytical
• Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
• Goal oriented – naturally motivated to exceed goals
• Maturity – provide a good balance of risk taking and judgment; is aggressive and confident; able to operate independently of a large staff
• Professional – unquestionable integrity, credibility and character; has demonstrated high moral and ethical behavior

Don't forget to send a 3-minute video explaining why you think you are the one to hr@dsm.net 

Job Summary 

This position will function as the resource owning the design, execution, and monitoring of the network connecting DSM’s cloud environment. The Cloud Network Engineer will serve as a mentor and escalation point to all technical staff on the overall cloud network environment. 

Qualifications  

To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.  

The Following Attributes are Required: 

• High School diploma required; technical bachelor's degree or higher strongly preferred. 
• 5+ experience delivering highly reliable secure network systems in high volume, high availability Data Center Managed Services environments with a target of 99.9% uptime or higher.  
• Experience in a multi-tenancy environment. 
• Strong knowledge of current IT compliance concepts, issues, practices, methodologies, and trends. 
• Good problem solving and decision-making skills. Ability to understand and analyze complex issues. 
• Must be motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality. 
• Ability to communicate clearly and effectively with clients, vendors, and peers. 
• Desire to provide the highest levels of service to clients. 
• Passion to continuously automate processes and tasks 
• Must be able to able to create a security policy and measure corporate compliance to policy. 

Required Technical Skills:

• Juniper 
  • QFX 
  • MX 
  • SRX 
  • MACSEC 
  • BGP 
  • OSPF 
  • LACP 
  • MC-LAG 
  • VCF 
• F5 BIG-IP LTM 
• Palo Alto Networks Firewalls and Panorama 
• Fortinet FortiGate Firewalls 
• VMware NSX or Nutanix Flow 
• Strong cloud network management background with relevant industry-recognized certifications. 
• Advanced experience with routing protocols, TCP/IP, network management, network analysis, and network security. 
• Experience managing connectivity through carriers. 
• General understanding of regulatory compliance rules HIPAA, PCI, and SSAE 16. 

Not Required but Highly Desirable: 

• CCNP, CCNA, JNCIA, JNCIS, JNCIP, PCCSE, PCNSE, PCNSA, NSE, F5 Certified Professional. 
• Experience with Windows Server & Linux. 
• Experience delivering highly reliable networks disaster recovery and business continuity solutions. 
  

Other: 

• Work Schedule: Standard business hours. 
• Travel Requirements: Regular day travel is a requirement of this position with occasional overnight travel. 
• Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information. 
  

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions. We're a small, agile team that nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

DSM is seeking a self-directed IT intern with a passion for technology. collaboration and creative problem-solving skills. The IT Intern will actively collaborate/contribute to meaningful cybersecurity and automation projects, requiring creative problem-solving skills. Additionally, he/she will work closely with an assigned mentor and senior leadership.

Qualifications

To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

Required Skills/Attributes:

• High school diploma required; must be enrolled in an accredited university/college program studying Computer Science, Information Technology, Engineering, Management Information Systems, or another IT major with a minimum GPA of 3.0.
• Motivated self-starter.
• Ability to learn from experience by welcoming and applying feedback.
• Ability to collaborate and focus on solutions that advance the work of DSM.
• Ability to apply critical thinking skills to gather and assess relevant information and apply this thinking to projects.
• Ability to communicate ideas and information effectively.
• Ability to adapt and adjust to new and changing situations.
• Eager to tackle new projects.
  
  

Benefits of the Internship:

• Gain hands-on experience in an IT position
• Shadowing and training experiences with knowledgeable professionals
• Flexible schedule for students
• Compensation available
• Opportunity for full-time employment post-graduation
  
  

Job Summary

The TAC Team Lead is responsible for all aspects of a successful TAC including but not limited to: staffing, process, and documentation. The TAC Team Lead is also primarily responsible for meeting and monitoring DSM’s stated SLAs with all customers. Handling successful TAC incidents and requests in a timely, effective, and professional manner; at the same time while achieving consistently high customer and employee satisfaction scores.

Duties

• Build, optimize, and maintain an effective TAC operation as described above.
• Hire, mentor, and lead all TAC employees in their daily and career objectives.
• Serve as an escalation point for all TAC issues, including hierarchical and functional/technical.
• Triage DSM resources to ensure timely, effective, repeatable, and scalable issue resolution.
• Oversee the coordination and operation of the duty engineer role and schedule. Manage the call service vendor.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. This includes sending maintenance and outage notices to customers.
• Serve as the Incident and Request Manager, per the ITIL framework.
• Document TAC Policies, Processes, and Procedures using an ITIL framework.
• Interface internally with all other DSM departments to ensure continuity of service delivery and strong internal working relationships.
• Develop, adhere to, and promote DSM Operational policies.
• Provide technical and business leadership to other operational staff when needed.
• Participate in and contribute to Facilities and other

Qualifications

To be successful at this job, an individual must be able to perform each essential duty with excellence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

Required and preferred :

• Bachelor's degree preferred; High school diploma and relevant technical experience required.
• ITIL Foundations v3 Certification preferred
• 5+ years of experience in technical activities, related to information technology support preferred.
• Technical knowledge of Server, networking, virtualization, Office 365.
• Interpersonal skills.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Must be motivated, detail orientated, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
• Ability to communicate clearly and effectively with clients, vendors, and peers.
• Desire to provide the highest levels of service.
• Desire to lead other technical employees to the best methods for providing excellent customer service.
• Data Center and overall facilities management
• ConnectWise Manage highly desirable

Other:

• Travel Requirements: Working from both Lakeland and Winter Haven, FL offices.
• Work Schedule: Standard business hours of our TAC are 7 am to 7 pm.
• The applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information.

Job Summary

The core purpose of the TAC Operator Nights role is to be a primary initial contact for all client and peer Incidents and Requests.  TAC Operator Nights supports all types of customer and internal systems, primarily to users of servers, desktops, laptops, smartphone, and tablet devices. This involves the maintenance of hardware and software. The person in this position will always act to support the Company’s Vision, Mission, and Values.

Role

• Be the immediate point of contact for support of all customer incidents and service requests.
• Have a good all-around, base-level knowledge of current technologies.
• Know and understand the management, resolution, and escalation processes for all system-generated tickets.
• Work service tickets to completion and ensure detail is complete.
• Be accountable to all peers, determined to succeed, self-motivated, organized, and dependable.
• Multitask and adapt to changes quickly.
• Be motivated and have a positive attitude with the desire to provide the highest level of service to clients.
• Handle various tasks and responsibilities efficiently and with a high level of quality.
• Work on own initiative or part of a larger team.
• Understand and utilize support tools.
• Communicate clearly & efficiently with clients, vendors, and peers.
• Be proactive and alert to the datacenter environment.
• Handoff overnight work with appropriate procedures.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Ensure customer satisfaction always.
• Ensure all current SLAs are adhered to.
• Ensure documentation is accurate and kept up to date.
• Escalate a ticket when appropriate using the correct process.
• Keep technical knowledge up to date.
• Ensure the ongoing usability of systems hardware and software.
• Assist with daily operations and systems support.
• Verify functionality of hardware and software components.
• Troubleshoot hardware and software issues in person, remotely, and via phone.
• Assist peers and interact with group discussions to resolve issues.
• Follow the time entry policy.
• Monitor the data center – providing hands and eyes check on a regular basis.
• Follow ITIL standards for all IT processes.
• Keep a clean office/workspace.

Qualifications 

To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included. 

The following skills/attributes are required:

• Ability to meet deadlines and manage stress effectively in high-pressure situations.
• Ability to manage time and priorities.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• A strong sense of discretion and confidentiality is needed.
• Experience supporting computer networks and operating systems.
• Exhibited ability to grasp higher-level technical concepts.

The following skills/attributes are preferred:

• Bachelor’s Degree in Computer Science or related field
• 2+ years experience in computer networks and systems maintenance
• 1+ years’ experience on current server and client operating systems
• CompTIA A+ or Network + Certification
• MCP or MCSA Certification
• VMWare VCA Certification

Other:

• Travel Requirements: Limited
• Work Schedule: Nights
• Applicant selected will be subject to a criminal and credit background investigation.