Solutions
Save costs, reduce risk and enforce compliance on your IT Operations.
Save costs, reduce risk and enforce compliance on your IT Operations.
If you abide by the motto “work hard – play hard”, then you’ll fit right in with our amazing group of IT professionals whose expertise exceed the needs of our clients every day. They are our single greatest asset, and as such, DSM strives to attract and retain the best talent in the industry. If you want to know why DSM is consistently selected as one of Tampa Bay’s Best Places to Work, then check out our opportunities, and tell us why you want to be a part of a great culture, professional atmosphere, and experienced team.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
The Centralized Services Technician is principally responsible for proactively maintaining and managing DSM’s centralized services, which include N-Able, LogicMonitor and others. These services must deliver consistent value to DSM’s clients by ensuring the following results:
Daily duties include:
The Centralized Services Technician may function as part of an implementation team onboarding new Managed Services clients as well as provide technical support and guidance to DSM staff who use these tools or the data from them.
To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.
Not required, but highly desirable:
Other:
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
Not required, but highly desirable:
DSM offers a highly competitive compensation package and the professional advantage of an environment that recognizes your contributions and supports continued personal development. DSM is an Equal Opportunity Employer.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
The Network Administrator is principally responsible for proactively maintaining and managing physical and virtualized servers, including Windows and Microsoft core applications, SQL, LANs / WANs and networking technologies for DSM’s Managed IT Services clients, and supporting clients and their production networks. This includes performing regular technical analysis of client’s infrastructure against standards, defining those standards (best practices) and identifying technical risks. This role acts as an escalation point for the service desk incidents and requests related to the customers.
The Network Administrator maintains a strong technical relationship with clients, including working directly with clients to align standards with business needs.
The Network Administrator can function as part of an implementation team on larger projects, or individually provides the services on support visits or smaller projects, including onboarding new Managed IT Services clients.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
This position will function as the most senior resource owning the design, execution, and monitoring of the overall environment and server and hypervisor ensuring >99.9% uptime and uncompromised security. The Senior Cloud and Platform Engineer will serve as a mentor and escalation point to all technical staff on the overall cloud environment.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.
Not required, but highly desirable:
Other:
DSM offers a highly competitive compensation package and the professional advantage of an environment that recognizes your contributions and supports continued personal development. DSM is an Equal Opportunity Employer.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions. To accommodate our clients, DSM’s delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
This position will function as the Systems Engineer on the Professional Services team. The PS team is tasked with supporting our clients with project work as they migrate to the cloud. This role, as a member of the team, will collaborate with other team members as well as an escalation resource for significant technical issues. This position will also respond to and investigate concerns and issues of all technical levels via phone, remote access, and in person. The ideal candidate has been the go-to person in other technical environments. Previous experience in professional services and cloud solutions will provide for a strong foundation for success in this role.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
The Support Level 3 position is principally responsible for all escalations from level 1 and 2 engineers with in the TAC environment. This role is a critical part of our client service delivery strategy. Strong troubleshooting and root cause analysis skills are required to diagnose and solve technical issues and provide timely solutions to external customers in a professional manner. Regular updating of support cases in our Ticketing system. Documenting customer problems and technical solutions in the knowledge base is required. Mentor and assist level 1 & 2 engineers to drive continuous improvement and effectiveness of the team. Work to ITIL Incident and Problem management processes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.
About Us
DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together. Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions. In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.
The TAC Team Lead is responsible for all aspects of a successful TAC including but not limited to: staffing, process, documentation, and monitoring. A successful TAC is proactively resolving customer-facing issues and, using an ITIL framework, resolving customer facing issues in a timely, effective, and professional manner all while achieving consistently high customer and employee satisfaction scores.
To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.
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