About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions.  In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together.   DSM is a small, agile team which nicely differentiates us from larger cloud providers.   DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

• Ensure that all systems maintenance/engineering tasks are completed on schedule.  This will be a combination of performing the task individually as well as coordinating vendor support.
• Adhere to Standard Operating Procedures and safety procedures and insure compliance by vendors, clients, and other parties.
• Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces)
• Maintain full operation and maintenance of access control, video systems, phone systems, monitoring systems, fire suppression, guest logging systems, cooling, power generation, security and emergency systems in such a manner that supports all of DSM’s business requirements.
• Ability to install cable runs, patch panels and cross connects. Perform cable lacing as per the Data center standards.
• Maintain the general facilities (floors, glass, doors, TV’s, fixtures, signage, lamps, bulbs, carpet, furniture, filters, painting, cleaning, signage and other general building items) to a best in class standard.
• Coordinate maintenance support with outside contractors, vendors, clients and other parties as may be necessary concerning general building systems.
• Maintain proactive and positive communication with clients, owners, property management, contractors and third party client vendors.  This includes clients and guest management in compliance areas.
• Respond to emergency situations (fire protection, evacuation and equipment failures etc.) to include client concerns in a timely manner to eliminate and/or minimize possible downtime and inconvenience.
• Track inventory of general building parts, materials and supplies to insure adequate stock is maintained at all times.
• Provision all infrastructure requirements for new client onboarding or existing client expansion.  This would include racks, cabling, network, circuits, power, service redundancy, cooling, monitoring and similar equipment requirements.
• Ensure compliance with applicable codes (CJIS, SOC 2, OSHA, PCI, HIPAA and others as applicable), government agencies and company directives as related to building equipment upgrades, retrofits, build-outs, maintenance and operations.
• Purchase parts and supplies as necessary per the purchase approval process; including the associated receiving process/tasks.
• Assist with monitoring and logging equipment as required.

Required Skills

• Associates Degree in computer science related degree, focus or similar technical training.
• Minimum of 5 years General Data Center Operations related work experience.
• ITIL Foundations certification, or can secure within 90 days.
• Comfortable working in a fast paced 24*7 environment with flexibility to work after-hours and weekends when needed
• Able to work autonomously yet have a strong team spirit
• Strong working knowledge of Visio and MS Office
• Ability to pass CJIS background checks

Not required, but highly desirable:

• Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.).
• Electrical certifications.
• Certifications: MCSE, ISP (Inside Plant), AMP ACT I and ACT II.
• BS Degree in Computer Science or similar technical degree.

DSM offers a highly competitive compensation package and the professional advantage of an environment that recognizes your contributions and supports continued personal development.  DSM is an Equal Opportunity Employer.

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired as a result of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure and reliable cloud solutions.  In order to accommodate our clients, DSM delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together.   DSM is a small, agile team which nicely differentiates us from larger cloud providers.   DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

This position will function as the most senior resource owning the design, execution, and monitoring of the overall environment and server and hypervisor ensuring >99.9% uptime and uncompromised security. The Senior Cloud and Platform Engineer will serve as a mentor and escalation point to all technical staff on the overall cloud environment.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Educational and experience requirements are included.

Required Skills

• High School diploma required; technical bachelor's degree or higher strongly preferred.
• 10+ experience delivering highly reliable secure network systems in high volume, high availability Data Center Managed Services environments with target of 99.9% uptime or higher.
• Strong knowledge of current IT compliance concepts, issues, practices, methodologies, and trends.
• Good problem solving and decision-making skills. Ability to understand and analyze complex issues.
• Must be motivated, detail oriented, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
• Ability to communicate clearly and effectively with clients, vendors, and peers.
• Desire to provide the highest levels of service to clients.
• Must be able to able to create security policy and measure corporate compliance to policy.

Required Technical Skills

• Strong cloud platform management background with relevant industry recognized certifications.
• Advanced experience with server, storage, and networking configuration, operation, and maintenance, IOPS and load management, routing protocols, TCP/IP, network management, network analysis, and network security.
• Advanced experience architecting and implementing complete shared and private virtualized environments.
• Experience delivering reliable, secure, and solutions on public cloud infrastructures.
• Experience managing connectivity through carriers.
• General understanding of internet protocols including DNS, SMTP, POP3, IMAP
• General understanding of regulatory compliance rules HIPAA, PCI, SSAE 16.

Not required, but highly desirable:

• VSPP, CEH
• CCNP, CCNA, CCIE.
• MCSE MCSA MCDBA or MCITP.
• Experience with VMWare, HyperV, Citrix, Linux.
• Knowledge of Microsoft Active Directory infrastructure and maintenance.
• Installation, upgrade, and maintenance of all currently supported versions of Microsoft Exchange.
• VCP, VMware ESX server experience.
• Experience delivering highly reliable disaster recovery and business continuity solutions.
• General understanding of Client and Server hardware configurations including redundancy and RAID architectures.

Other:

• Travel Requirements: Regular day travel is a requirement of this position.
• Work Schedule: Must participate in 7x24 rotation; scheduled work after hours and on weekends.
• Applicant selected will be subject to a criminal and credit background investigation.

DSM offers a highly competitive compensation package and the professional advantage of an environment that recognizes your contributions and supports continued personal development.  DSM is an Equal Opportunity Employer.

About Us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions.  To accommodate our clients, DSM’s delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

This position will function as the Systems Engineer on the Professional Services team. The PS team is tasked with supporting our clients with project work as they migrate to the cloud. This role, as a member of the team, will collaborate with other team members as well as an escalation resource for significant technical issues. This position will also respond to and investigate concerns and issues of all technical levels via phone, remote access, and in person. The ideal candidate has been the go-to person in other technical environments.  Previous experience in professional services and cloud solutions will provide for a strong foundation for success in this role.

Required Skills:

• High school diploma required; technical bachelor's degree preferred.
• 5+ years of experience in information system design, installation, configuration, troubleshooting, maintenance and documentation; office automation/productivity applications specification, installation, operation, and maintenance.
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends.
• Good problem solving and decision-making skills. Ability to understand and analyze complex issues.
• Must be motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
• Ability to communicate clearly and effectively.
• Ability to deal effectively with clients, vendors, and peers.
• Desire to provide the highest levels of service to clients.
• Budgeting/ROI planning and reporting

Required Technical Skills:

• Knowledge of Microsoft server and client operating systems
• VMware Suite of products (VCP-DCV preferred)
• Knowledgeable in networking architectures
• Knowledgeable in storage architectures (iSCSI, Fiber Channel).
• Firm understanding of Disaster Recovery planning and execution

Not required but highly desirable:

• CCNA, CCNP
• MCSE, MCSA
• Experience with HyperV, Citrix, Linux, SQL, Exchange, Remote Desktop Services, and VDI
• Knowledge of Microsoft Active Directory infrastructure and maintenance.
• Installation, configuration and maintenance of enterprise backup solutions.
• Strong understanding of Client and Server hardware configurations including HA solutions
• Strong understanding security tools such as Firewalls, IDS/IPS, Anti-Virus, Spam filtering and WAF

Other:

• Travel Requirements: Regular day travel is a requirement of this position.
• Work Schedule: Must participate in 7x24 afterhours support rotation approximately once a quarter; and scheduled work after hours and on weekends
• Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information.

About us

DSM redefines for our clients the business outcomes they consider possible from their IT infrastructure. Our clients are confident and inspired because of the Cloud journey that we take together.  Their business growth is enabled by DSM’s amazingly flexible, secure, and reliable cloud solutions.  To accommodate our clients, DSM’s delivers its own cloud infrastructure, fully managed ‘as a service’ solutions, and amazing professional services that helps wrap it all together. DSM is a small, agile team which nicely differentiates us from larger cloud providers. DSM is constantly searching for team members that are interested in enabling clients to be as passionate about their core business as we are about ours.

Position Description

The core purpose of the TAC Engineer level 1 – Overnight role is to be a primary contact for all client and peer Incidents and Requests during the overnight hours. This includes the primary responder to Events in both the internal and client infrastructures.

Level 1 Overnight supports all types of customer and internal systems. This involves the maintenance of hardware and software, executing Changes, and monitoring changes in the data center environment.

The person in this position will always act to support the Company’s Vision, Mission and Values.

• To be the immediate point of contact for support of all internal and customer incidents and service requests
• Have a good all round, base level knowledge of current technologies
• Know and understand the management, resolution and escalation processes for all system generated tickets
• Can multitask and adapt to changes quickly
• Be motivated and have a positive attitude with the desire to provide the highest level of service to clients
• Can handle various tasks and responsibilities efficiently and with a high level of quality
• Can work on own initiative or part of a larger team
• Understand and utilize support tools
• Ability to communicate clearly & efficiently with clients, vendors and peers
• Be proactive and alert to the datacenter environment
• Execute changes as directed by day time engineers
• Run cabling inside the datacenter with neatness and to technical standards
• Welcome customers and vendors; occasional escorting of customers and vendors due to security protocols

Responsibilities

• Provide exceptional customer service to internal and external customers
• Ensure all current SLAs are adhered to
• Ensure documentation is accurate and kept up to date
• Escalate a ticket when appropriate using the correct process
• Ensure customer satisfaction always
• Keep technical knowledge up to date
• Ensure the ongoing usability of systems hardware and software
• Assist with daily operations and systems support
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist peers and interact with group discussions to resolve issues
• Update daily timesheet
• Monitor the datacenter – providing hands and eyes check on regular basis
• Follow ITIL standards for all IT processes
• Keep a clean office/workspace

Required:

• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Ability to manage time and priorities
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
• Strong sense of discretion and confidentiality needed
• Experience supporting computer network and operating systems

Not required but highly desirable:

• Bachelor’s Degree in Computer Science or related field
• 2+ years’ experience in computer networks and systems maintenance
• 1+ years’ experience on current server and client operating systems and/or MCP or MCSA Certification
• 1+ years’ experience supporting data center environments
• CompTIA A+ or Network + Certification
• Strong knowledge of VMWare vSphere environments and/or VCA Certification
• Strong knowledge of ITIL standards and/or ITIL Certification