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- Service Continuity Management
- IT Governance and Compliance
- IT Process Maturity Management
- IT Policies and Procedures
"DSM has always been able to meet or exceed our expectations, their impressive data center methodology was a key component to the success of this project. Moving to the external data center would not have been possible without DSM’s guidance and attention to detail. We look forward to a long relationship with our trusted IT partner."
Antonio Zambrano
Director of IT, Checkers Drive-In Restaurants
Data Center
Our world-class data centers, offer secure and reliable environments for housing your business critical applications.
Systems Integration
Our experts can connect your intricate IT systems, platforms and applications as well as automate business processes.
IT Process Maturity Assessment
As IT service needs become more complex, the process of delivering and supporting them must constantly improve to ensure business objectives are met. Determining the most impactful improvement opportunities requires industry knowledge and experience as well as an understanding of the effective practices instituted in other organizations.
DSM's Approach to IT Process Maturity
Assessments
DSM objectively assesses process capability and maturity with our Carnegie Mellon SEI-based Maturity Model's comprehensive collection of industry standards and good practices. We utilize the DSM.itil framework and tool to plan and conduct the assessment consisting of two IT business functions -Service Support and Service Delivery. Additionally, DSM provides a hierarchy for classifying, collecting, viewing and presenting an IT organization's various processes and functions. Finally, our team details its findings, recommended targets and improvement priorities.
DSM works with customers to understand the IT business environment as well as plan and conduct an IT Process Maturity Assessment with defined methods.
Assessment Phases
- Planning: Assessment objectives, scope, activities and participants are established and documented; the scope is defined
- Conducting: Data on the organization's process area implementation is collected and the maturity analyzed and assessed
- Reporting: Assessment results are documented and presented
The DSM.itil Maturity Model provides a framework for evolving an organization's processes and practices from reactive to proactive. During that evolution, organizational culture is also transformed as change is embraced and improvement becomes habit. By comparing an organization's attributes against the DSM.itil Maturity Model a clear picture of the organizations current maturity level is obtained and the gaps between the current and desired maturity level for each Discipline or Element stand out in bold relief (illustrated in the spider chart below).
IT Process Maturity Assessment
Scope
Service Delivery
- Service Level Management
- Financial Management for IT Services
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Service Reporting
- Security Management
Service Support
- Service Desk Function
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Business Relationship Management
- Supplier Management
IT Process Maturity Assessment
Deliverables
- Gap analysis findings
- Barriers and prioritized recommendations to achieve the desired maturity
