IT Policies and Procedures

When organizations successfully implement IT Service Management initiatives, the benefits are often immediate and teams become anxious to move on to the next challenge. However, these projects are never truly complete until the paperwork is finished.  This very important step is typically an afterthought or even intentionally avoided due to the significant time and effort it requires. That’s why DSM built this service directly into the DSM.itil model.

Although many organizations have high-level scoping guides, DSM.itil separates itself by providing unparalleled granularity at both the Discipline and Element levels.  The value of our intellectual property is demonstrated by the ability to show our clients detailed content built on ISO Standards within each discipline.

DSM has assisted a number of large organizations in creating IT policies and procedures libraries.  As is true with all our services, a clearly defined scope is important for providing deliverables that exceed expectations. Goals must be clearly established and include reference to any applicable standards, laws or regulations that must be taken into account.

Effective IT Policies and Procedures Without the Headache

Because every organization is different, we strive to completely understand the target audience's perspective when producing these living documents. Usability greatly influences the final design. DSM provides structure for the document with a standard look and feel that incorporates the organization's style, offering familiarity which aids in quick acceptance. Examples of sections addressed in our standard content include:

Depending on if this service is a follow on or stand alone project and whether or not IT policies and procedures currently exist, DSM many need to conduct extensive discovery to obtain the goals, rules, and general guidance for polices and the specific tasks and techniques for procedures.

Once the information has been gathered and all content is approved, the process of creating the IT policy or procedure is straightforward, as is publishing them to binders, archives, or on your intranet. To ensure the lasting value of your investment, we provide document management training.  And, as the original deliverables are revised, changed or superseded, your organization can take advantage of the history and current version fields within the documentations to ensure your staff has the best information available.